Digital Care Homes – Kent & Medway / hosted by Beautiful Information (BI) in conjunction with the Innovation Delivery Team (IDT) within Kent County Council (KCC)

User Agreement for people using the Tracker Tool product

Last Updated: 13 July 2021

This agreement is strictly in relation to the activities of those using the Tracker Tool as part of the Digital Care Homes Project.

This agreement explains what data is accessible when using the Tracker Tool and how it can and cannot be used when accessing this product.

Who are we?

Beautiful Information (BI) host this web-based product and manage all user access, maintenance and queries.  To contact about any of these areas, please email, Head of Delivery for BI.

The IDT are the team in direct liaison with care homes and are the primary users of the Tracker Tool.  To contact them with any questions about the information recorded about any care homes please contact

What is the Tracker Tool and Dashboard?

The Digital Care Homes Board commissioned a project to produce a Tracker Tool and an associated Dashboard, which was a response to the need to work with the care homes in Kent and Medway to understand their current digital position, support them with iPad allocation (including both locally CCG funded iPads and the iPads offered from NHS X), deliver training support, and monitor usage of digital solutions within care homes.

A web-based Tracker Tool and Digital Maturity Dashboard were developed to display which care homes, and which geographical areas in Kent and Medway (K&M), are using more technology in their daily lives and becoming gradually more ‘digitally mature’, and so enabling resources and support to be directed to care homes depending on their need.  This is a digital development programme and not a quality monitoring tool – care homes are supported to become more digitally mature and the dashboard indicates which care homes would benefit from further support.

The Tracker Tool is a centralised web-based database where information can be accessed and recorded about each care home.  The Tracker Tool is only accessible by certain users who are granted access.  The dashboard is also accessed via dedicated user accounts; a single user account can be granted permission for both applications upon request and review.  The dashboard shows the aggregated and summary pieces of information from the Tracker Tool as well as data from other sources and teams – giving an overview of various projects and their progress in each care home.

How do you gain access to the Tracker Tool?

To be able to gain access and use the Tracker Tool you can register at under ‘Register New Account’ at the bottom on the page. Beautiful Information will contact you to confirm when your account is active.

What data can I record onto the Tracker Tool?

You can update information about the care homes that you work closely with.  All changes will overwrite the previous information recorded for that care home and therefore the latest version is available for all users of the Tracker Tool.

Is there anything I cannot do with the information on the Tracker Tool?

The email addresses for each care home have been provided purely for the use of this project and therefore must not be used for any activity which is not directly connected with the Tracker Tool.  You must not share these email addresses with anyone either.

Ongoing review of user access

The aim of granting access to the Tracker Tool to professionals who work with care homes is to have a collaborative approach in recording and sharing accurate information about care homes, so that the most accurate data possible is fed into the regional dashboard and therefore ensuring that planning any future projects or support packages to care homes can be done on the most reliable information possible.

There will be ongoing reviews of who has access to the Tracker Tool to ensure this aim is achieved.


This privacy policy sets out how Beautiful Information Ltd uses and protects any information that you give Beautiful Information Ltd and when you use this website.

Beautiful information Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified and when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Beautiful Information may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect

We may collect the following information:

  • name and job title.
  • contact information including email address.
  • demographic information such as postcode, preferences and interests.
  • other information relevant to customer surveys and/or offers.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping.
  • we may use the information to improve our products and services.
  • only if you opt-in to subscribe to our mailing list can we send you emails about new products, services and other information, which we think you may find interesting using the email address which you will have provided.
  • only if you give us your permission and consent can we contact you by ‘phone or mail for marketing purposes. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on our website, the information you provide is for our internal use only and as specified on the form.
  • if you have previously agreed to us to contact you by email, you can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
  • You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to:

Ross Facer, Data Protection Officer
Beautiful Information Ltd
Room 171015
Management Offices
William Harvey Hospital
Kennington Road
TN24 0LZ

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.